Sales Operations Supervisor - in San Francisco de Macoris

Descripción de la oferta

The Sales Operations Supervisor is responsible for leading a team of sales representatives to achieve revenue targets, enhance customer acquisition, and ensure operational efficiency. This role involves monitoring sales performance, coaching team members, and optimizing sales processes. The ideal candidate is a results-driven leader with excellent communication skills, a strong analytical mindset, and a deep understanding of sales strategies.

Key Responsibilities:
1-Supervise and motivate a team of sales representatives to meet and exceed sales goals.
2-Monitor key sales metrics, including conversion rates, revenue growth, and client acquisition.
3-Conduct regular coaching sessions and training programs to enhance team skills and product knowledge.
4-Implement strategies to boost productivity and maintain high engagement levels among the team.
5-Work closely with Workforce Management (WFM) to ensure adequate staffing levels and schedule adherence.
6-Identify sales process inefficiencies, conduct root cause analysis, and implement improvements.
7-Ensure accurate data entry and proper documentation of customer interactions in CRM systems.

Qualifications
1- Bachelors Degree in Business Administration or a related field. Additional certifications in sales leadership or management are a plus.
2-Minimum 2 years of experience in the call center environment (Sales Telecommunications preferred).
3-Proficiency in CRM tools, sales tracking software, and Microsoft Office (Excel, Word, PowerPoint).
4-Familiarity with sales analytics, forecasting, and pipeline management.
5-English: Minimum B2 level (C1 preferred).
6-Spanish: Strong verbal and written communication skills.
7-Strong ability to motivate and inspire a high-performing sales team.
8-Excellent negotiation and persuasion skills.

Compensation
1-Competitive salary with commission and performance incentives.
2-Performance Incentives
3-Meal allowance
4-Childcare subsidy
5-Fully paid supplementary insurance
6-Full psychological assistance on-site
7-Annual bonus based on company performance
8-Access to a cooperative savings plan

Requerimientos

• Educación mínima: Universidad
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 22 y 45 años
• Conocimientos: Negociación

Palabras clave: ventas, cambaceo, sales, operaciones, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan

Hace 3 días

Acerca de VoiceTeam

We are a service provider company that manages the customer service interaction of telecommunication, financial services, and utilities. Chosen by Mercado Magazine as one of the best companies to work for in the northern region of the country. Our focus is providing our employees benefits, growth opportunities, competitive salaries and generating wellness.

Our Mission is to be a strategic partner of our clients, providing "Contact Center" and "BPO" services, with the aim of generating...

We are a service provider company that manages the customer service interaction of telecommunication, financial services, and utilities. Chosen by Mercado Magazine as one of the best companies to work for in the northern region of the country. Our focus is providing our employees benefits, growth opportunities, competitive salaries and generating wellness.

Our Mission is to be a strategic partner of our clients, providing "Contact Center" and "BPO" services, with the aim of generating well-being.