Customer service representative - Onsite morning schedule

Descripción de la oferta

We are looking for a customer-oriented service representative who can perform the following positions: Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities
-Manage large amounts of incoming phone calls
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid, and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call-handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
-Keep records of customer interactions, process customer accounts, and file documents
-Follow communication procedures, guidelines, and policies
-Take the extra mile to engage customers

Requirements and skills
-Proven customer support experience or experience as a Client Service Representative
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multitask, prioritize, and manage time effectively

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años
• Conocimientos: Servicio al cliente

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

7 de abril (actualizada)

Acerca de Xploy Solutions

We provide customized services for our clients in the USA, from
Customer Service to Web Design. Our clients hire us to keep their
business running and growing, we provide the best service we
possibly can.