Training Development Specialist - Bilingual

Descripción de la oferta

JOB TITLE: Customer Service Trainer
LOCATION: TC Santiago - On site

GENERAL DESCRIPTION OR PURPOSE OF JOB:

The Training Development Specialist is responsible for training new hires and current employees in essential soft skills, including communication, empathy, active listening, and client relationship management. The goal is to ensure that all staff members are equipped to handle client interactions professionally and effectively.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

Item
Responsibility/Function
%Time
1
Develop and deliver soft skills training: Design and implement training programs focused on client service soft skills, such as effective communication, conflict resolution, and customer empathy. Collaborate with management to identify training needs based on performance improvement plans and department goals.
60%
2
Provide ongoing training: Conduct regular refresher courses and updates on soft skills to align with evolving client service trends and operational needs.
10%
3
Document training progress: Maintain detailed records of all training activities and ensure accurate and timely completion of employee development documentation.
15%
4
Support departmental initiatives: Assist with various department activities, including policy improvement, feedback analysis, and employee engagement efforts.
15%


Required:

High School degree or equivalent client service experience
1 year minimum of experience in a customer-facing role
Excellent verbal and written communication skills, with a strong focus on empathy and active listening
Ability to coach and mentor employees in soft skills development
Flexibility in scheduling and adaptability to changing training needs
Strong organizational skills and attention to detail
Proficiency in Microsoft Suite applications and the ability to learn new systems as needed
Ability to work independently and as part of a team, with strong collaboration skills


Preferred:

Previous experience in a training or coaching role, especially in client services
Familiarity with adult learning principles and training program design
Other Benefits:
Weekly Payment
Gas and phone subsidy
Law Benefits
Complementary Medical Insurance
Pharmacy and Optic Center benefits
Internal Cooperative
Bonuses Facilities
Referral Program
Paid Vacations period
Growth Opportunities
Training Plan

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Comunicación, Microsoft excel, Microsoft outlook, Teams, Coaching

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: formacion, training, capacitacion, capacitador, especialista

Hace 9 horas (actualizada)

Acerca de Sewn Products, INC.

Jostens (Sewn Products Inc.) es un suplidor líder de premios o reconocimientos y productos de vestimenta y joyería de alta calidad para las escuelas y equipos deportivos de Estados Unidos. Hemos estado haciendo negocios desde principios del siglo 20 en Estados Unidos, con presencia en República Dominicana desde 1978. Estamos en mas de 15,000 escuelas en todo EE. UU. y actuamos como consultores para crear momentos memorables y experiencias únicas en la vida de los estudiantes.