Reporting Analyst - In Santiago de los Caballeros

Descripción de la oferta

Overview

We are seeking a Reporting Analyst to support our BPO operations by delivering high-quality reporting and actionable insights. This role plays a critical part in enabling data-driven decisions by providing clear visibility into performance and identifying opportunities for optimization.

Key Responsibilities

Produce and maintain reports and dashboards that provide visibility into operational and business performance.
Analyze data and communicate insights that support performance improvement and strategic decisions.
Enhance reporting processes through automation and standardization.
Partner with internal teams to understand reporting needs and deliver effective solutions.
Support client-facing reporting requirements with clear and professional outputs.
Ensure the integrity, accuracy, and consistency of all reporting outputs.
Qualifications

Bachelor’s degree in Business, Analytics, or related field
Experience in reporting, analytics, or BPO operations
Strong proficiency in Excel and at least one data visualization tool
Analytical mindset with strong attention to detail
Ability to communicate insights clearly to both technical and non-technical audiences
Preferred

Experience in a call center or BPO environment
Knowledge of SQL or data querying tools
Exposure to performance reporting for client-facing environments
What This Role Enables (Strategic Value)

Better visibility into business performance
Faster, data-driven decision-making
Increased operational efficiency through automation
Stronger alignment between operations and client expectations

Requerimientos

• Educación mínima: Universidad
• Menos de 1 año de experiencia
• Idiomas: Español ,Inglés
• Edad: entre 20 y 53 años
• Conocimientos: Capacidad de análisis, Atención al detalle, Bpo, Enfoque a resultados, Microsoft excel, Sql

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: analista, analyst

Hace 5 días (actualizada)

Acerca de VoiceTeam

VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities.


Guided by our core values engagement, integrity, excellence, adaptability, and teamwork we aim to be the global partner of choice.

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